• Greenhill Water Supply Co Ltd is community owned and funded by the community, we use professional trades and local volunteers to keep the supply of water sustainable and affordable.

• Main expenses being power, insurance, repairs, maintenance, and administration.

• Paying your bill on time is your responsibility and it is the property owner's responsibility to ensure GWSC has your correct mailing address, email or phone number for billing and for SMS service a mobile phone number is required.

Annual review of Fees:

• Fees and charges are subject to the annual RBA/CPI rates published December, fees each year are reviewed annually by the Directors and tabled at the AGM. Fees apply from July 1 to June 30 each year as posted.

New Property Membership is a one-off payment: $2818.00

• Initial property membership fee is required as a one-off payment per property and is non-refundable.

New Service Connection Fee Minimum: $1129.12      

1. Service Connection Fee is in addition to the Membership Joining Fee and includes the meter and the necessary infrastructure and may be subject to additional charges where specific site conditions result in increased costs of connection to the existing network.

Annual supply fee: $391.46

• The annual supply fee is payable in advance by all members irrespective of the volume of water used, 1st July to 30th June.

1. Billed 1st July annually.

2. Annual Supply Fee is paid in advance or pro-rata, depending on the joining month.

Annual usage fees:

• Are based on the volume of water used in the previous year, July 1st, to June 30th.

• Meters are read May to June, volume used is calculated and billed in July.

(Payment 60 days from invoice, late payment penalties apply unless on an agreed payment plan) 

1. First 1kLFree- To allow for leaks, errors, and omissions.              $0.00

2. From 1kL to 11kL = 10kL                                                                                   $20.40 minimum ​

3. Above 11kL                                                                                                             $2.04 per kL

Selling your Property - Administration fee: $254.05.

• Administration Fee covers:

1. Final meter reading

2. Invoice preparation.

3. Conveyancer liaison.

4. Membership transfer.

• Your Property Membership is transferable to new owners at no cost to you or GWSC, providing all debts are paid.

Meter testing and dispute fee: $130.49

• To request a meter reading a fee is automatically debited to members’ account.

1. If the meter is found to be faulty a credit is applied. 

2. If the meter is not faulty the Reading Fee is charged.

Meter box clearing and access fee: $93.81

• Member properties are responsible to ensure, that in case of an emergency all meter boxes are visible, clear of vegetation and accessible at all times, a fee will be charged for noncompliance, this fee is to compensate our personnel and emergency services for having to find and clear access to meters.

Overdue accounts are subject to Late Payment Fee Per Month: $19.57   

• It is a requirement; all members and tenants, meet their obligations and pay their bills on time.

1. Payment terms are 60-days from invoice date.

2. LATE PAYMENT/ADMIN FEE is charged per month on all overdue accounts, including late payment of payment plans.

3. BUDGETING: Planned regular payments are accepted providing accounts are fully paid prior to the next billing cycle.

4. Those having difficulty paying must communicate with our administration and agree to a payment plan. 

5. For accounts, please call 1300 72 38 72 or email accounts@greenhillwater.com.au.

In the event no effort is made to contact GWSC or pay overdue accounts.

1. GWSC may disconnect water until arrears are paid in full, including a reconnection fee.

2. GWSC, reserve the right to take action to recover money owed without further notice to you.

3. We operate under the statutory provisions of The Small Claims Court of South Australia and procedures as outlined by ASIC.

Membership can only be forfeited in writing by the current owner/s.

1. All monies owing up to the date and time of the cessation notice will be due and payable to GWSC.

2. Re-connection fees will be required prior to water being reinstated to the property.​

Periodical charges and levies:

1. From time to time at the Annual or Special General Meeting of GWSC, Directors may request, a short-term levy should the need arise.

2. These levies may be for emergency events, infrastructure, forward planning, or other agreed purposes within the aims of the company.

3. These will have a start and finish date.

4. If the levy funds collected are not used for the original specification due to unforeseen circumstances, the levy funds cannot be refunded to the members (see Constitution) and may be re-assigned to another purpose per the GWSC Constitution.